Frequently Asked Questions (FAQ)

1. Do you deliver nationwide?

Yes, we deliver across Zimbabwe. We also offer international shipping upon request. Delivery fees vary based on location.

2. How long does delivery take?

Delivery within major cities usually takes 1–3 business days. For remote areas, please allow 3–5 business days.

3. What payment methods do you accept?

We accept EcoCash, ZIPIT, bank transfers, USD cash (in person), and selected card payments via our online store.

4. Can I order via WhatsApp or Instagram?

Yes, you can! Feel free to message us on WhatsApp or Instagram to place an order. We’ll guide you through the process.

5. Do you offer refunds or exchanges?

We only accept returns or exchanges for defective or damaged products reported within 48 hours of delivery. Please contact us with proof (photo/video).

6. Are your products suitable for gifts?

Absolutely! Our Christian jewelry, accessories, and home décor make thoughtful gifts for birthdays, baptisms, confirmations, Mother’s Day, and other occasions.

7. Do you have a physical store?

Yes, we do! Visit us at Shoppers City Mall, Shop B08, Corner First Street and Nelson Mandela, Harare. We’d love to serve you in person.

8. Can I customize a product with my favorite verse or name?

Some of our items can be personalized. Please message us directly to inquire about customization options.

9. Do you restock sold-out items?

Yes, we frequently restock popular products. Join our mailing list or follow us on social media to get restock updates.

10. How do I take care of my jewelry?

Keep your jewelry dry and avoid contact with water, perfumes, or harsh chemicals. Store it in a dry place when not in use to preserve its quality.